Given that there is no way we can provide every information source to our patrons, and we cannot offer an Amazon-like service, what is our competitive advantage? 

1. Our people and personal service. We need to be friendly, welcoming, and willing to go the extra mile.
2. Our space must be flexible and welcoming and easy to use. 
3. Our online services must make sense and be dependable.
4. Our infrastructure must work efficiently and with speed.